Frequently Asked Questions

Everything you need to know about your Kobo experience.

How do I download and read my eBooks?

You can read your eBooks on any Kobo eReader or through the free Kobo App available for iOS and Android devices. Once purchased, titles are automatically synced to your library.

What is the return policy for eReaders and accessories?

Physical hardware such as eReaders and covers can be returned within 30 days of the purchase date, provided they are in their original packaging and condition.

Can I return a digital eBook or Audiobook?

Digital content is generally non-refundable. However, if you experience technical issues or accidental purchases, please contact our customer support within 7 days for assistance.

Do Kobo eReaders support library books?

Yes, most Kobo eReaders feature built-in OverDrive support, allowing you to borrow and read eBooks directly from your local public library using your library card.

Is the Kobo VIP Membership worth it?

The Kobo VIP Membership offers 10% off over 1 million select titles, double Kobo Super Points on every purchase, and a free eBook every year for a small annual fee.

Are Kobo eReaders waterproof?

Select models, such as the Kobo Libra 2 and Kobo Sage, feature IPX8 rating waterproof protection, allowing them to be submerged in up to 2 meters of water for up to 60 minutes.